Frequently Asked Questions

Thank you for choosing Cozyblend Creations! To help enhance your shopping experience with us, we have compiled a list of frequently asked questions and their answers. If you need further assistance, please don't hesitate to reach out to our support team.

1. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to track your order’s progress.

2. What are your shipping times and costs?
We offer free standard shipping on all orders over $30. Most items arrive 2–10 business days after processing, depending on your location.

3. Can I change or cancel my order?
You can request a change or cancelation within 1 hour of placing your order. Please email us right away and we’ll let you know if the order is eligible and confirm refund details if canceled.

4. Do you accept returns or offer refunds?
Yes! We don’t require physical returns. If your item arrives damaged, defective, or not as described, we’re happy to offer a refund or replacement at no additional cost.

5. How long do I have to request a refund?
Just email us within 30 days of delivery with your order number and a brief description (photos are super helpful). We’ll confirm your refund or replacement within 3 business days.

6. How long will it take to receive my refund?
Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit.

7. What if I receive a damaged or incorrect item?
Contact us within 30 days of delivery, sharing your order number and photos. We’ll process a refund or replacement based on your preference with no return needed.

8. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Google Pay, Apple Pay, and more at checkout.

9. How do I apply a promo code to my order?
Enter your promo code at checkout, and it’ll be applied automatically if valid. One promo code per order, please.

10. How can I contact customer service?
Email us at info@cozyblendcreations.com, we typically respond within 1 business day. We’re happy to help!

We hope this information helps! Thank you for shopping with us at Cozyblend Creations, where we strive to provide you with the best possible experience.